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Communication Skills & Pharmacy Technicians

by on October 15th, 2019 in Articles Career Training News Pharmacy Tech Training

Image of pharmacy tech stocking medications on shelf looking at camera smiling. Text over image reads: "Communication Skills & Pharmacy Techs"

Pharmacy technicians must have a wide range of technical skills and specialized knowledge to carry out their duties. But being able to effectively communicate with customers and patients continues to be one of the most important skills.

This is especially true because of the increasing demand for pharmacy technicians. Job growth for pharmacy tech positions is expected to increase by 12% by 2026. While this means that there is an opportunity for career advancement, there will also be a lot of competition. Clear and insightful communication could mean the difference between a promotion or not.

Pharmacy technicians must interact with patients that may have many questions and concerns about their prescribed medications. Some patients may be confused or frustrated. Because pharmacy techs work in one-on-one customer-facing settings, it is crucial that they develop and demonstrate strong interpersonal skills.

At Ayers Career College, our pharmacy tech training program prepares students to successfully overcome the challenges they will encounter in working life, including potential communication issues. We train our students in several key areas, such as:

  • Providing technical, administrative, and clerical support to pharmacists
  • Mixing and repackaging medications
  • Delivering drugs to patients
  • Accurately and thoroughly maintaining patient records to deliver proper dosages, while avoiding issuing unsafe medications
  • Assisting patients that are trying to interpret medical instructions while not feeling well
  • Treating patients and colleagues in a kind, professional manner

Pharmaceutical employers are always on the lookout for effective communicators. At Ayers Career College, you can become a pharmacy tech in less than a year. If a career as a pharmacy technician sounds like a good fit for you, check out our pharmacy tech training program. Contact us today if you’re ready to start working towards your new career.

Ever Thought About a Career in Pharmacy?

by on October 9th, 2017 in Articles News Pharmacy Tech Training

Recently, the Career Education Colleges and Universities (CECU) posted an article outlining the need for Pharmacy Technicians and the problems associated with this need. The need stems from the training gap between unemployed people and unfilled jobs.

In June 2017, 7.1 million* Americans were unemployed

CECU writes, “What if you couldn’t find someone to issue your prescription?  The demand for pharmacy technicians is expected to grow by 9% over the next decade, requiring no less than 34,700 new professionals during this time, according to BLS.”

At the same time, 6.2 million* jobs are unfilled

With 6.2 million jobs open and 7.1 million people looking for jobs, why aren’t they being filled? The reason is that those who are looking for employment are not always qualified because they lack the correct training.

The problem? Lack of appropriate training & skills

CECU writes: Today over half of pharmacy technician credentials come from postsecondary career colleges and universities. In 2016, postsecondary career colleges awarded 6,826 credentials in this field out of 13,087 awarded in all of higher education, or 52% of all pharmacy technician awards. Between 2011-2015, the sector awarded 69,579 awards. Our institutions will be integral to meeting the rising demand for pharmacy technicians in the next 10 years, and we are ready to meet the challenge.

“Pharmacy technicians bring important skills and support to their roles in various healthcare settings,” said Janis Paulson, CEO of Unitek College. “Programs provided by institutions in our sector are essential to providing both theoretical knowledge and applied skills that prepare graduates to be successful in this field.”

Pharmacy technicians perform important roles with both patients and other healthcare professionals. They work directly with patients, organize inventory,  process payment and insurance information, and mix medications under the supervision of a pharmacist. Advances in pharmaceutical research coupled with a higher demand for prescription medication due to factors like increasing numbers of cases of chronic disease will lead to higher demand for pharmacy technicians. In addition, as pharmacies begin offering a greater number of services such as flu shots and vaccines, pharmacy technicians will be needed to support this larger role.

“Without our schools, thousands of students would not be able to be trained adequately for careers as pharmacy technicians,” said Steve Gunderson, president & CEO of CECU. “It is important for both those students and our nation’s economy that they have access to the programs that will help them enter this field and fill the rising job demand.”

Are you interested in pursuing a career as a Pharmacy Technician? Ayers Career College would love to help make this a reality. Contact us and see how you can get started!

Three Simple Steps to Keep Your Scrubs Like New

by on October 13th, 2014 in Healthcare Careers Medical Assistant Medical Assistant Job Training Medical Assistant Training Pharmacy Tech Training

3 tips on keeping your scrubs look newYou’ve completed your MA or PT training, and you’ve scored the job you’ve always wanted – so, now you get to wear scrubs almost every day of the week. You know that it’s important to keep your scrubs looking new, but are you really sure how to do it?

Follow these three tips below to keep your scrubs looking as new as the day you brought them home!

1. Wash…Then Wear
Washing your scrubs before you wear them helps in a couple ways. Since you’ll be wearing them daily, and washing them frequently, the colors may fade faster – leaving them looking older than they really are. Pre-washing your scrubs using one half to one full cup of vinegar helps set the color dyes, and helps prevent them from fading early on. Keeping them clean and ironing as needed keeps them looking, and smelling, brand new!
2. Save the Drama For Your Momma, and Save Your Scrubs for Work
It’s important to wear fresh, clean scrubs to work everyday. Wearing your scrubs for non-work related activities opens up an array of ways for them to get stains, rips or tears! Many Medical Assistants, and those elsewhere in the medical field, change into fresh scrubs at their workplace before the start of their shift, and then change out of them before leaving for the day.

3. R E S P E C T… Give Your Scrubs the Respect They Deserve!
Scrub pants and shirts may require a more thorough cleaning than just everyday clothes, like jeans or t-shirts. Consider washing them separately, so you are able to fully clean and disinfect them. Make sure you have several pairs of scrub pants and shirts so you can wash them together and start the week with fresh and sanitized garments to wear for work. This also allows you to keep a spare in your work locker or car in the event that you need to change your scrubs mid-shift.

Keeping your scrubs looking fresh and new is as simple as 1, 2, 3 – and following these three simple tips will help you maintain a professional work appearance. Not yet wearing scrubs to work? Find out more about our Medical Assistant, Pharmacy Technician or even our Medical Office Specialist training programs. Call us today at 1-800-317-0131, or just fill out the form on this page and let us call you!

Pharmacy Technician Lab Work: Customer Service Training

by on October 25th, 2012 in Pharmacy Tech Training Student Testimonials

Career Services Adviser Kandis Vaughn (right) works with Pharmacy Technician students Rollentrea Hines and Shayla Williams during a recent PT lab training session.

Ms. Vaughn was playing the role of a pharmacy customer and evaluating the students’ customer service skills.Ayers college Pharmacy Tech lab training session

Pharmacy Tech students work in Lab Assignment

by on September 28th, 2012 in Pharmacy Tech Training Student Testimonials

Ayers Pharmacy Tech Lab work on campus

Pharmacy Technician instructor Wendy King watches as Sade Thomas mix an IV solution during the IV Admixture lab assignment.

“For this assignment I was working on an IV admixture.  These are IV solutions that are prepared for hospital patients.  I have to know how to calculate and convert dosages to be able to do this successfully.” – Sade Thomas

Ayers Pharmacy Technician Lab work on campus

Pharmacy Technician student Shayla Williams practices mixing an IV solution during a recent assignment in the PT lab.

Allergy season predicted to be harsh, pharmacies will see growth in business

by on April 25th, 2012 in Healthcare Careers Pharmacy Tech Training

A warmer than normal winter for most of the nation may have been great news for those that dread the cold and snow, but it may also mean a tougher spring for those who suffer from allergies and asthma as pollen counts in many parts of the country are higher than normal for this time of the year.

“I’m seeing a lot of people the last two weeks coming in with a lot of wheezing and coughing,” Dr. Mark Kalenian with Alabama Asthma and Allergy said recently in a Dothen Eagle article on the predicted increase in allergy cases across the nation predicted for this spring. The article also reported that pharmacies are seeing an increase in allergy related prescriptions. Pharmaceutical officials say there is a much higher number of allergy drugs on the market today and is just another example of the industry’s growth and the need for professionally trained pharmacy technicians who work closely with customers/patients to help them fill prescriptions and answer questions about the medicine they are taking.

The Ayers Career College’s Pharmacy Tech training program prepares students with the skills they need to become a reliable member of a pharmacy healthcare team. In addition to providing valuable technical and clerical support to pharmacists, a pharmacy technician mixes, re-packages, labels and delivers drugs to patients. Students may also maintain computer files dealing with patients and their medications.

In less than a year, students could be out of our Pharmacy Technician training school and into a stable career.

Allergy season sees increase in prescription orders

by on April 4th, 2012 in Healthcare Careers Pharmacy Tech Training

Many people make regular trips to the pharmacy each spring as allergy season hits most of the nation. Pharmacy technicians also see an increase in allergy medication orders this time of year.

Almost all regions of the country experience rises in types of allergies in the spring season but some cities have a more challenging time than others.

The Asthma and Allergy Foundation of America (AAFA) has released its preliminary 2012 Spring Allergy Capitols report, which identifies the 100 “most challenging” U.S. cities to live in with spring allergies. The scientific analysis is based on factors including: prevalence data, seasonal pollen, allergy medicine utilization per patient, and the number of board certified allergists.

Top ten most challenging cities to live with spring allergies are:

1. Knoxville, TN
2. McAllen, TX
3. Louisville, KY
4. Jackson, MS
5. Wichita, KS
6. Oklahoma City, OK
7. Chattanooga, TN
8. Memphis, TN
9. San Antonio, TX
10. Dayton, OH

For some people the only experience they have with a pharmacy is filling a prescription for allergy medication. Pharmacy technicians play an important role in pharmacies – year round – as they perform duties such as taking prescription orders and filling them.

Ayers Career College’s Pharmacy Tech training program prepares students with the skills they need to become a reliable member of a pharmacy healthcare team. In addition to providing valuable technical and clerical support to pharmacists, a pharmacy technician mixes, re-packages, labels and delivers drugs to patients. Students may also maintain computer files dealing with patients and their medications.

In less than a year, students could be out of our Pharmacy Technician training school and into a stable career.

Certification requirements vary for pharmacy techs

by on April 2nd, 2012 in Healthcare Careers Pharmacy Tech Training

The level of required training for pharmacy technicians varies from state to state, but employers are constantly looking for professionally trained workers and those that have received training from a respected school, such as Ayers Career College, are often at the front of the line for the best pharmacy tech jobs.

Most states require pharmacy technicians to be registered with the state board of pharmacy and some states require certification. The Pharmacy Technician Certification Board (PTCB) and the Institute for the Certification of Pharmacy Technicians (ICPT) administer national certification examinations.

Certification is always a great way to improve one’s chance at securing employment and Ayers Career College offers one of the best programs to not only prepare students for this growing career field, but also prepare them for certification and licensure.

In addition to having professional training in the areas of prescriptions and pharmaceuticals, pharmacy technicians are required to practice good customer service and communication skills because pharmacy technicians interact with patients, coworkers, and healthcare professionals. Basic mathematics, spelling, and reading skills also are important, as technicians must interpret prescription orders and verify drug doses. Technicians also must be precise because the details of the job are sometimes a matter of life and death.

If this is a profession you are considering entering then beginning at Ayers Career College would be your best first step. Ayers Career College offers pharmacy technician training that prepares you with the skills you need to become a reliable member of a pharmacy health care team. In less than a year, you could be out of our Pharmacy Technician training school and into a stable career you’ve always wanted.

Diverse duties await pharmacy techs

by on March 28th, 2012 in Healthcare Careers Pharmacy Tech Training

Pharmacy technicians act as an assistant to a licensed pharmacist but there is a lot of responsibility required of the position, including preparing prescription medications, provide customer service to those filling prescriptions, and perform other pharmaceutical administrative tasks.

A normal day for a pharmacy technician may include receiving a prescription drug request from a customer and then filling that order. That includes counting tablets and labeling bottles. There are clerical duties included in the job description but they are closely related to the pharmaceutical industry.

The work place setting of a pharmacy technician can also vary, including drug stores, hospitals and mail-order pharmacies.

Having knowledge of computers, especially publishing systems that are used in filling orders and looking up prescription information, is especially useful. Computers are also used to look up a customer’s insurance information and medical history so that they can verify that the information on the prescription is accurate.

A pharmacy technician is different from a pharmacy aide because, unlike the aide, the pharmacy tech prepares prescriptions and mixes medications.

There are also a lot of regulations, depending on the state, which pharmacy techs are required to understand.

The job of a pharmacy tech is one of the fastest growing career fields in America and healthcare employers are consistently looking for professionally trained pharmacy techs, such as those that have completed the program at Ayers Career College. All of the job descriptions discussed in this article are covered in the Ayers pharmacy technician training program and many of the graduates are some of the most highly sought after workers in this growing career field.

Employee Spotlight – Sametra Delaney

by on March 27th, 2012 in Employer Testimonials Pharmacy Tech Training

Employee Spotlight – Sametra Delaney

Ayers Career College Pharmacy Technnician Teacher

Sametra Delaney is our newest edition to the Pharmacy Tech teaching team! She was hired March 5, 2012. We sat down to talk with her about and got to ask her a few questions to get to know her better. This is what she had to say……

1. How long have you been a Pharmacy Technician?
“I have been a Pharmacy Tech for over 9 years now.”

2. How long have you been teaching?
“I have always wanted to share my knowledge and this is my first time teaching I am excited!”

3. How are you enjoying your experience with Ayers so far?
“The students are wonderful, I enjoy the friendly atmosphere and I am happy to be a apart of Ayers Career College.”


Some Of The Companies That Hire Our Graduates Include